Last Updated: July 24, 2025
Welcome to Silkriti India. We value your trust, and we are fully committed to protecting your privacy with care, transparency, and integrity. This policy outlines how we collect, use, store, and protect your personal information.
By visiting our website or interacting with us, you agree to the practices described here.
1. Information We Collect
We collect both personally identifiable and non-personal information to serve you better.
A. Personal Information
Collected when you:
- Place an order
- Contact us via form/email
- Subscribe to our newsletter
- Register for offers or events
- Interact with us on WhatsApp or other platforms
This may include:
- Full name
- Phone number
- Email address
- Billing & shipping address
- Order & purchase history
- Payment method details (processed securely via payment gateway)
- Any personal preferences (e.g., gift notes, custom requests)
Note: We never store your credit/debit card information.
B. Non-Personal Information
Automatically collected via cookies, analytics, or third-party tools:
- IP address
- Browser type and device
- Referring URLs
- Session behavior (clicks, time on site, cart activity)
2. Why We Collect This Information
We collect data only with a clear purpose:
| Purpose | Details |
|---|---|
| Order Fulfillment | To process, confirm, and deliver your order |
| Customer Support | To resolve queries or issues via email, call, or chat |
| Communication | To send order status, confirmations, and helpful tips |
| Marketing (Optional) | To share updates, offers, or new collections via email/SMS |
| Personalization | To remember preferences, suggest relevant products, and improve your experience |
| Legal Compliance | To meet regulatory and tax requirements |
We do not sell or rent your data. Ever.
3. Payment Information
All payments on our platform are securely processed through third-party payment gateways like Razorpay or Stripe. These services are PCI-DSS compliant, meaning your payment information is protected by industry-standard security protocols.
Silkriti India does not store your card or banking information on our servers.
4. Data Protection & Security
We maintain a strict level of data protection through:
- SSL encryption on our website
- Secure servers hosted on trusted platforms
- Limited internal access (only authorized team members)
- Periodic audits and updates to our systems
Despite our best efforts, no digital system is 100% secure. We encourage you to use strong passwords and avoid sharing personal data over untrusted networks.
5. Communication Preferences
You control what you receive:
- Transactional emails (order, shipping, return) are sent by default
- Promotional content (offers, new launches) is only sent if you opt-in
- You can unsubscribe anytime by clicking the link in our email footer or messaging us directly
6. Cookies & Tracking
We use cookies to improve your experience. Cookies help us:
- Remember your login/session
- Store cart and wishlist items
- Suggest products based on browsing
- Analyze performance via tools like Google Analytics
You can modify cookie settings through your browser.
Disabling cookies may impact certain features like wishlist saving or cart retention.
7. Sharing with Third Parties
We share your data only when necessary, and only with trusted partners:
| Shared With | Purpose |
|---|---|
| Logistics Providers | To deliver your order (e.g., Delhivery, Bluedart) |
| Payment Gateways | To securely process your payment |
| Email/SMS Platforms | For opted-in updates (e.g., Mailchimp, WhatsApp API) |
| Analytics Tools | To improve our platform (e.g., Google Analytics) |
We require all third parties to adhere to strict confidentiality and data protection standards.
8. Your Rights as a Customer
As per applicable data protection laws, you have the right to:
- Access your data stored with us
- Correct any incorrect or outdated information
- Request deletion of your data (if not required by law)
- Withdraw consent from marketing at any time
- Know how your data is used
Just email us at silkriti.india@gmail.com, and we’ll respond within 7 working days.
9. Data Retention
We retain your personal data only as long as necessary:
- Order records are kept for legal and tax compliance (usually 5–7 years)
- Marketing data is retained until you unsubscribe or request deletion
- Support tickets are retained for service history and issue resolution
10. Children’s Privacy
Our website is not designed for users under 18. We do not knowingly collect data from minors. If you believe we may have done so, please write to us and we will take immediate action.
11. Updates to This Policy
This policy may be revised as our business, legal requirements, or technologies evolve. All updates will be posted on this page with the "Last Updated" date.
12. Contact Us
If you have questions, concerns, or would like to exercise your data rights, please reach out to us:
- 📧 Email: silkriti.india@gmail.com
- 📍 Address: Silkriti India, Jaipur, Rajasthan – 302001